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Need Help? Call (949) 650-9888 or email help@clearancepoloshirts.com
ClearancePoloShirts.com is a division of
The Promotion Factory, Inc.
170 E. 17th St. Costa Mesa, California 92627

Ace-ClearancePoloShirts.com Offers Clearance Polo Shirts, Jackets, Fleece Wear and Shirts with Embroidered Custom Company Logos at Great Prices.  We Bring You Factory Direct Sale and Closeout Items at Steep Discounts. Bookmark This Site and Come Back Often as Our Product Selection Changes Weekly! Last Updated 10/28/02

Common and Frequently Asked Questions

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How Long Have You Been in Business?
www.clearancepoloshirts.com is a division of The Promotion Factory, Inc. in Costa Mesa, California. The Promotion Factory, Inc. has been in business since 1998 selling advertising specialties and embroidery services. We also operate as an internet marketing company. Our other web sites include:

www.ace-customcompanyshirts.com (selling custom company shirts)
www.ace-fittedcapsandhats.com (selling custom baseball caps and hats)
www.hatsnshirts.com (consolidated site for custom shirts and custom caps)

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Can I Order Samples? Are They Free?
We do charge for samples. Since most the polo shirts on this web site are either close out, clearance or on sale, samples can not be returned.
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How Soon Can I Get My Products?
Blank goods are shipped with 24 to 48 hours from the time order is places. For embroidery orders, we usually ship 7~10 working days from sample swatch approval, meaning the day you approve the embroidered sample copy of your artwork we email you. You can waive the sample copy to speed up production but it is NOT recommended. However, there are times when you just HAVE to have that shirt done before a special event! In that case, talk you your custom service representative, and we'll be more than happy to try get your order done in time. Orders are shipped UPS ground unless otherwise specified. 
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I Don't Have a Design. Can You Help?
Sure. We work with embroidery.com which has hundreds of designs. Most of them costs $15.00 or less.
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I Have My Own Design, What Do I Do Now?
If you have an electronic copy of your artwork, email it to us at art@clearancepoloshirts.com. We prefer files in the following format: EPS, TIFF, PDS and JPEG. Most of the times the people who print your business cards should have your logo or artwork in 1 of these formats. There is a $50 fee to turn your artwork into a format our embroidery machines can recognize. If you don't have your artwork in an electronic format, but have a clean laser print out of the design in colors, send it to us at: 

The Promotion Factory, Inc.
170 E. 17th St.
#208
Costa Mesa, California 92627
Attn: Art Dept c/o clearancepoloshirts.com

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What is Your Return Policy?
We will email you a sample sew-out, i.e. a copy of your design embroidered on the same fabric as the product you ordered before production. Once this sample is approved, we will proceed with production and from this point your order can not be cancelled or returned. However, if you are not happy with the sample you receive, we will be more than happy to fix it until you are satisfied. Once the sample is sent to you, you will be charged for the design. Closeout and clearance items can not be returned, even if they are blank goods.
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How Much Do You Charge for Embroidery?
In general the embroidery charge is as follows for logos that fit into our embroidery guideline (3" x 2" max). If you're not sure, email your artwork to art@clearancepoloshirts.com and we'll be more than happy to tell you if your logo fits into our guideline.

12 shirts ordered 24 shirts ordered 48 shirts ordered 72 shirts ordered 144 shirts ordered
+$7.0 per shirt +$6.0 per shirt +$5.0 per shirt +$4.00 per shirt +$3.50 per shirt
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Do You Do Personalization on Your Garments?
Sorry we do not. 
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What About Custom Colors?
We do not offer custom colors on our clearance items. 
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What if I Still Have Questions?
Well give us a call at (944) 650-9888 or email us at help@clearancepoloshirts.com 
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link to ace-customcompanyshirts.com

Want to see our consolidated apparel and hat wear online catalog? Go to:
www.hatsnshirts.com

link to ace-customcompanyshirts.com

Looking for custom embroidered company jackets and shirts? Visit:
www.ace-customcompanyshirts.com

link to ace-fittedcapsandhats.com

Hunting for bargains on custom baseball hats, caps, visors? Visit:
www.ace-fittedcapsandhats.com
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Product Home | Embroidery Designs | Embroidery Charges | Shipping | Common Questions | Samples
The Promotion Factory, Inc. 170 E. 17th St. #208, Costa Mesa, CA 92627
(949) 650-9888, (949) 650-9811 (fax) help@clearancepoloshirts.com